{"id":751,"date":"2020-05-28T02:14:18","date_gmt":"2020-05-28T02:14:18","guid":{"rendered":"https:\/\/www.aots.com.au\/?page_id=751"},"modified":"2021-07-16T09:01:57","modified_gmt":"2021-07-16T09:01:57","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.aots.com.au\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-k6q0kvgf-9db063cd2ddc36c30b79436f7716878c avia-slideshow-no scaling av_slideshow_full avia-fade-slider av-slideshow-ui av-control-hidden av-no-slider-navigation av-hide-nav-arrows av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied  image_no_stretch avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:true,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.645833333333%;'><li  class='avia-slideshow-slide av-k6q0kvgf-9db063cd2ddc36c30b79436f7716878c__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-761 avia-img-lazy-loading-not-761\"  src=\"https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/privacy-policy-bg.jpg\" width=\"1920\" height=\"550\" title='privacy-policy-bg' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/privacy-policy-bg.jpg 1920w, https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/privacy-policy-bg-300x86.jpg 300w, https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/privacy-policy-bg-1030x295.jpg 1030w, https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/privacy-policy-bg-768x220.jpg 768w, https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/privacy-policy-bg-1536x440.jpg 1536w, https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/privacy-policy-bg-1500x430.jpg 1500w, https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/privacy-policy-bg-705x202.jpg 705w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div><\/li><\/ul><\/div><\/div>\n<div id='av_section_1'  class='avia-section av-2l4en-da1c0d1fbb63db737e9324b7a36cf933 main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-751'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-955cf-d6ff57e1a3e6504b26a1ca4153536ace\">\n#top .av-special-heading.av-955cf-d6ff57e1a3e6504b26a1ca4153536ace{\npadding-bottom:10px;\nfont-size:40px;\n}\nbody .av-special-heading.av-955cf-d6ff57e1a3e6504b26a1ca4153536ace .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-955cf-d6ff57e1a3e6504b26a1ca4153536ace .av-special-heading-tag{\nfont-size:40px;\n}\n.av-special-heading.av-955cf-d6ff57e1a3e6504b26a1ca4153536ace .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-955cf-d6ff57e1a3e6504b26a1ca4153536ace .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-955cf-d6ff57e1a3e6504b26a1ca4153536ace .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-955cf-d6ff57e1a3e6504b26a1ca4153536ace av-special-heading-h2 blockquote modern-quote  avia-builder-el-2  el_before_av_hr  avia-builder-el-first  av-inherit-size'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >PRIVACY POLICY<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m7yo4y-8f430476d4c97a15305ffd5046669554\">\n#top .hr.av-k6m7yo4y-8f430476d4c97a15305ffd5046669554{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.hr.av-k6m7yo4y-8f430476d4c97a15305ffd5046669554 .hr-inner{\nwidth:120px;\nborder-color:#2ea0b7;\n}\n<\/style>\n<div  class='hr av-k6m7yo4y-8f430476d4c97a15305ffd5046669554 hr-custom  avia-builder-el-3  el_after_av_heading  el_before_av_hr  hr-left hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-4  el_after_av_hr  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k6q1yl8e-b044087c55b63b1c9f502e206df3b445 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Purpose:<\/strong><\/p>\n<p>This procedure outlines what is required by all staff to ensure compliance with the AOTS Privacy Policy, privacy and health record legislation.<\/p>\n<ul>\n<li>All clients must receive a Privacy Statement and complete a Consent Form before we can record any case notes.<\/li>\n<li>This needs to be completed at the commencement of every episode of care (so if a client\u2019s file is closed for a period of time, then they request services from us again this is a new episode of care).<\/li>\n<\/ul>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-6  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k6q1yl8e-b044087c55b63b1c9f502e206df3b445 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Therapist and Administration Staff Requirements:<\/strong><\/p>\n<ul>\n<li>Therapists\/ administration staff are to assist clients by reading and explaining any aspects of the privacy statement and policy to enable the client to sign the consent.<\/li>\n<li>CLINIC CLIENTS: Privacy Statement and Consent Form will be sent out in CI Therapy or Computer Based Therapy client packs to clients. If client returns to admin before first session admin will scan and upload to Iinsight. If client brings to first clinic session, admin will scan and upload to Iinsight (if time does not permit admin will inform therapist to do). <span style=\"text-decoration: underline;\">The therapist is responsible for ensuring it is completed and filed before any case notes are entered.<\/span><\/li>\n<li>COMMUNITY CLIENTS: Privacy Statement and Consent Form will be in client pack, therapist to complete with client at the commencement of initial visit, scan and upload on Insight before entering visit\/ appointment case notes.<\/li>\n<li>All staff are to ensure they verify the identification of a person before providing any personal information, and if not the client that consent has been obtained to provide information to the person making such request.<\/li>\n<li>All staff are to check that email and\/ or postal address details are correct before posting out any information containing personal information.<\/li>\n<\/ul>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-8  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k6q1yl8e-b044087c55b63b1c9f502e206df3b445 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>English Literacy and Capacity Considerations:<\/strong><\/p>\n<ul>\n<li>If an interpreter is required the client can either arrange for a family member they trust to interpret for them, or AOTS can obtain a quote for provision of interpreter services, all interpreter service billing will be at either the client\u2019s expense or that of their referring service provider. AOTS will NOT pay for interpreters for clients. All arrangements and agreed hours of interpreting need to be arranged and documented before provision of any services.<\/li>\n<li>In the case of a dependent (under 18 years of age) or legal guardian if the client does not have capacity then their parent or legal guardian are required to sign the privacy consent form and any subsequent consent forms for disclosure of information, including the taking and storage of photographic or video data. (If the client still wants to sign also this is fine but ensure it is clear on consent forms which is the details of the legal guardian.)<\/li>\n<\/ul>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k6q1yl8e-b044087c55b63b1c9f502e206df3b445 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Requests For Full Copy Of AOTS Privacy Policy:<\/strong><\/p>\n<ul>\n<li>All requests for copies of AOTS Privacy Policy need to be directed to administration. Administration staff can provide to the client in their requested format either in hard copy to the person, posted, or by email (from admin@aots.com.au account).<\/li>\n<\/ul>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k6q1yl8e-b044087c55b63b1c9f502e206df3b445 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Privacy Enquiries Or Complaints From Clients:<\/strong><\/p>\n<ul>\n<li>Clients can make a privacy enquiry or complaint about the use of their personal information. All staffs need to be familiar with the AOTS Privacy Policy. All Privacy Enquiries and Complaints are to be directed to the Privacy Officer (Vicki Abraham \u2013 Managing Director) as per the AOTS Privacy Policy. Staffs can request administration provides any clients with concerns a full copy of AOTS Privacy Policy and directs their attention to how to contact the privacy officer if needed.<\/li>\n<\/ul>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-14  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k6q1yl8e-b044087c55b63b1c9f502e206df3b445 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Client Requests For Access To Or Correction Of Their Client Record Information:<\/strong><\/p>\n<ul>\n<li>Clients have a right to request access to, or correction of their information. However, there are guidelines to what is required and then this is permitted. All requests are to be immediately directed to the Privacy Officer (Vicki Abraham \u2013 Managing Director).<\/li>\n<\/ul>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-16  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k6q1yl8e-b044087c55b63b1c9f502e206df3b445 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Orientation And Training:<\/strong><\/p>\n<ul>\n<li><span style=\"text-decoration: underline;\">All new employees are to be oriented to AOTS Policy and Procedures before seeing any clients.<\/span><\/li>\n<li>Staff will participate in in-services as arranged by Privacy Officer to remain up-to-date on AOTS Privacy Policy and Procedures. Regular audits will occur to ensure compliance. 100% compliance is expected.<\/li>\n<\/ul>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-18  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k6q1yl8e-b044087c55b63b1c9f502e206df3b445 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>You can also download the Privacy Policy<\/p>\n<\/div><\/section>\n<div  class='avia-button-wrap av-kaq67b1q-7121df353097a54621934d067f0aa7be-wrap avia-button-left  avia-builder-el-20  el_after_av_textblock  el_before_av_hr '><a href='https:\/\/www.aots.com.au\/wp-content\/uploads\/2020\/05\/AOTS-Privacy-Procedure.pdf'  class='avia-button av-kaq67b1q-7121df353097a54621934d067f0aa7be avia-icon_select-yes-right-icon avia-size-large avia-position-left avia-color-theme-color'  target=\"_blank\"  rel=\"noopener noreferrer\" ><span class='avia_iconbox_title' >Download <\/span><span class='avia_button_icon avia_button_icon_right' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc\">\n#top .hr.hr-invisible.av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k6m9x1bu-1f5edb45a34cc9b5ebe39f53815595dc hr-invisible  avia-builder-el-21  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-751'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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